Customer Support Executive, 6 months FTC (Remote in US)

Role overview A customer support executive helps customers resolve questions and operational issues across digital communication channels. The role combines prompt, considerate service with coordination across internal teams, so recurring problems can be addressed and customers receive clear updates. This is a full-time, six-month fixed-term contract requiring an immediate start.

Responsibilities - Respond to customer inquiries through live chat, WhatsApp, email, and calls. - Resolve day-to-day issues involving orders, logistics, and website problems, keeping response and resolution times on track. - Coordinate with other business teams to investigate underlying causes and improve the customer experience. - Represent customer concerns clearly in internal discussions and follow through on agreed actions. - Adapt to product updates and changing priorities while managing multiple support channels. - Track performance against team measures such as response and resolution time, and contribute to personal and team goals.

Requirements - At least two years of online customer support experience, including live chat and calls. - A customer-first approach and willingness to take ownership through resolution. - Strong organization and ability to handle multiple platforms and tasks. - Proactive judgment and comfort anticipating customer needs. - Confidence communicating customer feedback internally and working across teams.

Nice to have Zendesk experience is desirable. Native or full professional proficiency in Spanish or French is also valued.

Benefits and work setup The role is fully remote within the United States, with working hours Monday through Friday, 10 a.m. to 7 p.m. Eastern Time. The fixed-term contract lasts six months. The source also describes a collaborative, low-hierarchy environment with opportunities for learning and growth.