Technical Support Specialist II, Water Analysis Instruments

Role overview Provide remote technical and application support for electrochemistry instruments, including pH meters and electrodes. You’ll help end users, channel partners, and internal service and commercial teams choose and use products, troubleshoot measurement challenges, and improve the resources and feedback that support customers.

Responsibilities - Respond to customer inquiries by phone and email, diagnosing instrument and application issues and recommending suitable solutions. - Handle web-generated leads and guide customers toward cost-effective products for their needs. - Create or contribute to training materials, application notes, product resources, and website content. - Gather customer feedback and market observations for marketing and product development teams. - Work with quality colleagues to escalate product concerns, support investigations, and contribute to root-cause analysis. - Coordinate with colleagues across regions to support product quality and customer satisfaction.

Requirements - Bachelor’s degree in biology, chemistry, environmental science, or a related scientific field. - At least two years of technical or laboratory experience. - Strong customer service, listening, and communication skills, including comfort discussing complex technical topics. - Analytical problem-solving skills, good organization, and ability to manage competing priorities and performance measures. - Ability to work independently and collaboratively across teams.

Nice to have - Experience with wet chemistry, water quality, laboratory equipment, technical writing, or staff training. - Familiarity with CRM, office, or enterprise systems, and with quality systems, corrective actions, or continuous improvement.

Benefits and work setup - Fully remote, aligned with the Eastern Time Zone; relocation assistance is not provided. - Estimated hourly pay in Virginia is $29.46–$39.28, with potential performance-based annual bonus eligibility. - U.S. benefits include medical, dental, and vision plans, paid time off and holidays, family support programs, retirement savings, and stock purchase options.