Care Advisor - Remote

Role overview

Help Veterans and their families arrange non-medical in-home respite and supportive care, so Veterans can remain safely and comfortably at home. You’ll guide families through finding, interviewing, and hiring a caregiver, then provide continued support and coordinate with caregiver and program partners to help maintain a successful match.

Responsibilities

- Build relationships with Veterans and families while guiding them through the caregiver search process. - Help families interview and hire caregivers in line with authorized care hours and program requirements. - Support families and caregivers after hiring to encourage continuity and satisfaction. - Document interactions accurately and completely in an electronic health record system. - Communicate with families and caregivers by phone, email, and text, and work professionally with internal teams. - Meet performance goals while maintaining confidentiality and following program guidelines.

Requirements

- High school diploma or equivalent. - At least one year of experience in a productivity-based customer service or call center role, or at least two years in customer service. - Strong written and verbal communication, organization, time management, and multitasking skills. - Attention to detail, good judgment, and the ability to handle confidential information. - Comfort using Microsoft Office and working in a fast-paced call center environment. - A professional, confident, service-oriented approach and ability to solve problems.

Nice to have

- Military experience or personal familiarity with military culture; Veterans and family members are encouraged to apply. - Some college coursework and previous healthcare experience.