Senior Customer Success Executive-ServiceNow

Role overview Lead customer success for a portfolio of enterprise accounts, helping customers realize value from their technology investments. The role focuses on building trusted relationships, coordinating internal teams, and guiding customers toward successful outcomes.

Responsibilities - Develop relationships with customer stakeholders and understand their goals and priorities. - Create and maintain customer success plans tied to desired outcomes. - Coordinate with internal teams to address customer needs and remove obstacles. - Monitor customer health, adoption, and satisfaction, and respond to risks. - Identify opportunities to deepen product use and demonstrate business value.

Requirements - The source provides no specific experience, education, or skill requirements.

Benefits and work setup - Regular, professional-level position based remotely in the Seattle, Washington area.