Job details
About this role
Role overview
This is a Principal-level Customer Success Manager role focused on a portfolio of named enterprise accounts tied to the Armis and Veza product lines. The position sits within a Customer Service and Support organization serving the North America and Canada region, with a remote or flexible work arrangement based in California. The work centers on owning strategic post-sale relationships and driving adoption, value realization, and renewal outcomes across the assigned book of business.
Responsibilities
- Act as the primary post-sale relationship owner for a set of named accounts associated with the Armis and Veza offerings - Develop and execute success plans that drive customer adoption and measurable business outcomes - Conduct executive-level business reviews and serve as a trusted advisor to customer stakeholders - Partner cross-functionally with sales, support, product, and engineering to resolve customer issues and advocate for customer needs - Identify risks early and surface expansion opportunities within the assigned portfolio
Requirements
- Substantial experience in customer success, account management, or a comparable post-sale enterprise function at a senior level - Demonstrated ability to manage complex, strategic customer relationships across multiple stakeholders - Strong executive communication, presentation, and stakeholder management skills - Comfort operating independently in a remote or flexible work arrangement - Based in or able to work from California, USA
Nice to have
- Prior exposure to the Armis or Veza product platforms and their respective customer communities
Benefits and work setup
- Remote or flexible work persona, based in California, USA - Regular, full-time employment within the Customer Service and Support organization - Coverage of the North America and Canada region