Staff Technical Account Manager

Role overview

A Staff Technical Account Manager role focused on guiding a portfolio of high-value enterprise clients through complex cybersecurity deployments. The position blends deep technical expertise with relationship management, solution architecture, and product advocacy, operating at the strategic intersection of customer success and platform enablement. It suits someone who thrives in a fast-paced environment and enjoys partnering with forward-thinking security teams.

Responsibilities

- Serve as the primary strategic partner for a portfolio of high-value enterprise clients, leading complex implementation and onboarding projects while delivering proactive account management through advisory, technical deep-dives, training, and escalation handling. - Assess client environments and architect tailored, scalable security solutions aligned with business goals and compliance needs, ensuring smooth rollouts and solving real-world deployment challenges. - Act as the voice of the customer by collaborating closely with Product, Engineering, Support, and Executive teams to shape product direction, resolve issues, and surface growth opportunities. - Build deep platform expertise and share best practices with internal teams and customers through service reviews, workshops, and technical engagement sessions. - Create insightful how-to guides, video content, and technical resources that empower customers and colleagues. - Travel up to 20% to support key client engagements as needed.

Requirements

- 5+ years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer (Tier 3–4), TAM, or Pre-Sales Engineer, with a track record of working with enterprise-level clients and delivering engaging technical training. - Strong background in endpoint security, with hands-on experience supporting host-based security solutions across Windows, macOS, and Linux platforms. - Proficiency in scripting languages such as Python, PowerShell, and Unix shell, plus hands-on experience with Postgres or other databases; familiarity with Windows Sysinternals tools is strongly preferred. - Strong project management abilities combined with excellent communication skills, a customer-first mindset, and the agility to manage multiple priorities in a dynamic setting. - A proactive problem-solver and effective team player with a global perspective, quick to learn, and energized by measurable impact for both customers and internal stakeholders.

Benefits and work setup

- Equity rewards including Restricted Stock Units (RSUs) and an Employee Stock Purchase Plan (ESPP). - Competitive leave benefits and gender-neutral parental leave. - Medical and insurance coverage, pension scheme, and an Employee Assistance Program (EAP). - Global home office allowance and mobile phone allowance. - Wellness benefit and flexible remote-friendly perks. - Equal Employment Opportunity and Affirmative Action employer; participates in the E-Verify Program for U.S. based roles.