Technical Support Engineer EMEA

Role overview Support enterprise customers running a high-performance distributed database in production. This hands-on EMEA support role focuses on diagnosing complex technical issues, advising on reliable operation at scale, and turning customer feedback into product and documentation improvements.

Responsibilities - Investigate customer questions involving architecture, data recovery, security, performance, and operational reliability. - Advise teams on effective practices for deploying and running distributed database systems at different scales. - Work directly with major customers to understand incidents, reproduce problems, and guide them toward durable solutions. - Represent customer needs when collaborating with product management and software development teams. - Help create and improve technical knowledge-base content, troubleshooting guidance, and operational recommendations.

Requirements - Strong hands-on technical support or systems engineering experience. - Ability to analyze complex production issues across architecture, performance, security, and recovery concerns. - Clear communication skills for working with technical customers and internal engineering stakeholders. - A practical, investigative approach to troubleshooting distributed systems. - Willingness to build expertise in database operations and share that knowledge through documentation.