TAM Lead

Role overview Lead a team of Technical Account Managers responsible for the success of customers using a cloud infrastructure management platform. The role combines people leadership and strategic account work, helping customers adopt technical solutions while connecting their goals and feedback with internal product and engineering teams.

Responsibilities - Coach and develop TAMs, set expectations for strong performance, and promote consistent customer delivery. - Guide strategic engagements with large or technically complex customers, building relationships with stakeholders across their organizations. - Coordinate with sales, product, and engineering teams to align technical approaches with customer objectives. - Develop onboarding, enablement, and adoption practices that help customers realize value from the platform. - Gather customer feedback, needs, and use cases to inform product direction; represent the platform at relevant industry events. - Share standards and best practices across the TAM team to improve delivery efficiency and customer experience.

Requirements - At least two years leading and developing Technical Account Managers or other technical professionals. - At least three years of hands-on experience with cloud-native technologies, including containers and Kubernetes. - At least three years in a senior customer-facing technical role, such as technical presales, solution engineering, or technical account management. - Ability to explain the value of complex platforms and technologies to customers. - Strategic thinking, a customer-focused approach, and the ability to influence both customer stakeholders and internal teams.