Delivery Consultant

Role overview

Lead end-to-end post-sale delivery for global enterprise customers of a commercial intelligence and supply chain risk platform. The role owns the full implementation lifecycle from kickoff through handoff to Customer Success across complex, multi-workstream programs that often involve third-party partners. Success means on-time, on-budget deployments that unlock long-term retention and expansion.

Responsibilities

- Drive global enterprise deployment projects from kickoff through completion, partnering with Customer Success for a smooth handoff. - Maintain program plans, business requirements documents, statements of work, risk registers, dependency maps, and success criteria, keeping stakeholders accurately informed. - Manage third-party partners delivering custom implementation builds and product integrations, ensuring deliverables meet customer requirements. - Coordinate with Sales, Customer Success, R&D, Solutions Engineering, and Forward Deployed Engineering to resolve blockers and align on outcomes that drive retention and growth. - Produce client-facing and internal collateral, including SOWs, BRDs, training documentation, data mapping documents, and rolled-up status reports. - Surface and mitigate risks such as political friction between customer business and technology groups, scope misalignments, and pre-sale overcommitments. - Travel up to 30% throughout the year for on-site workshops and milestone meetings.

Requirements

- 7+ years managing complex enterprise technology implementations, with engagement scope ranging from 30–60 day projects to 12+ month multi-workstream programs involving partners. - Hands-on experience with third-party risk management workflows and enterprise data products. - Demonstrated use of generative AI tools to accelerate content creation, data analysis, and workflow optimization. - Fluency in Agile methodology; familiarity with Waterfall/hybrid approaches; comfort with JIRA, Kanban, and similar tools. - Track record producing BRDs and SOWs and managing scope, budget, and acceptance criteria across multi-stakeholder engagements. - Strong stakeholder communication skills with experience navigating political friction and scope ambiguity. - Willingness to travel up to 30%.

Nice to have

- PMP certification or active pursuit of PMP. - Experience with ABAC and AML workflow implementations. - Familiarity with trade intelligence and risk data platforms. - Professional fluency in a second language relevant to EMEA or APAC customer engagement.

Benefits and work setup

- Base salary range of $100,000–$120,000 USD plus commission and equity. - 100% employer-paid medical, vision, and dental for employees and dependents. - 18 PTO days, 10 sick days, all US federal holidays, and a winter office closure (Dec 24–31). - Eligibility for a 401(k) match up to 5%, fully paid life insurance up to $100,000, and parental leave. - Collaborative culture with structured growth and learning opportunities.