Customer Service Req 1 (Temp 6-Month Engagement)

Role overview Support patients calling with questions about a healthcare refund initiative. This is a full-time, temporary six-month assignment focused on inbound calls: explain account and refund information, follow established procedures, and help callers understand next steps. The assignment may be extended.

Responsibilities - Answer inbound patient calls in a high-volume service environment. - Verify caller and patient identity before discussing account or refund details. - Explain the refund initiative, refund status, and next steps using approved workflows. - Respond to inquiries using scripts and escalation procedures. - Record call details accurately in designated systems and follow documentation standards.

Requirements - High school diploma or equivalent. - At least one year of customer service experience; call center, healthcare, or revenue cycle experience is preferred. - Clear, professional verbal communication, including the ability to explain billing and refund information. - Ability to follow scripts, workflows, and escalation procedures accurately. - Attention to detail, confidentiality, and adherence to identity verification and data privacy requirements. - Basic computer skills, including navigating multiple systems at once.

Benefits and work setup - Remote position with full-time hours; schedule must cover West Coast operating hours (8 a.m.–5 p.m. Pacific, 10 a.m.–7 p.m. Central, or 11 a.m.–8 p.m. Eastern). - Listed pay range is $16–$18 per hour. - Benefits listed include health coverage, retirement savings with employer match, paid time off and holidays, learning resources, wellness and employee assistance programs, and discounts. Eligibility and details may depend on employment terms.