In-App Technical Support Team Lead

Role overview Lead a six-person technical support team responsible for reliable in-app tracking and measurement for mobile advertising campaigns. You’ll set team priorities and service standards while remaining hands-on with complex investigations involving attribution, integrations, and data consistency. The role is based in Poland and combines people leadership with technical problem-solving and collaboration across business and engineering teams.

Responsibilities - Set priorities, manage performance, give feedback, and support the development of tracking specialists. - Own service-level performance and resolution quality, ensuring urgent issues are addressed appropriately. - Investigate complex attribution, tracking, and data discrepancies, coordinating with technical teams to find root causes. - Spend about 40% of the role on technical investigations across internal systems, measurement partners, and third-party integrations. - Communicate status and expectations to technical account managers and business stakeholders. - Hire and onboard team members, and improve tools, monitoring, processes, documentation, and knowledge sharing.

Requirements - Strong practical knowledge of mobile attribution and in-app tracking, including measurement platforms, postbacks, deep links, attribution windows, and deduplication. - Team leadership experience, or a senior technical support or solutions background with readiness to lead. - Ability to investigate raw data using Excel, SQL, and internal tools. - Working knowledge of JavaScript or another scripting language to review tagging and postback mappings. - Fluent English for day-to-day technical discussions. - Clear communication, analytical problem-solving, and strong self-organization.

Nice to have Experience with analytics tools such as Google Analytics or Firebase, ticket-based support and service-level management, or an interest in online advertising and e-commerce.

Benefits and work setup Remote or hybrid work is available, with a choice of mandate or B2B contract. The role offers ownership over team processes and collaboration in an international technical environment.