Technical Account Manager (EMEA)

Role overview Own the post-sale technical relationship for enterprise customers across Europe, helping them deploy and get lasting value from a software supply-chain security product. This customer-facing role combines account guidance, implementation, hands-on troubleshooting, product education, and feedback to internal teams.

Responsibilities - Serve as the primary technical contact for customer accounts, build relationships with decision-makers, and create measurable success plans. - Coordinate with sales partners on renewals and account growth, and lead business reviews with strategic customers. - Guide enterprise onboarding from initial setup through integration with CI/CD systems, build pipelines, IDEs, and internal tools. - Investigate configuration, integration, and compatibility problems using logs and telemetry; coordinate with engineering through resolution. - Run discovery sessions, architecture reviews, security assessments, workshops, and office hours to support adoption. - Share recurring customer needs with product and engineering teams and help improve onboarding materials and internal processes.

Requirements - Must be based in the UK or Denmark, with willingness to travel for customer or team meetings as needed. - Six or more years in a technical customer-facing role, including at least two years as a dedicated customer contact focused on account health and success. - Background in application security, DevSecOps, or open-source ecosystems. - Experience with developer tools and CI/CD platforms, such as GitHub Actions, Jenkins, or CircleCI. - Ability to read code in languages such as JavaScript, Python, or TypeScript; familiarity with APIs, webhooks, SaaS integrations, and package managers. - Strong troubleshooting and communication skills, including working with production systems and explaining technical topics to developers, security teams, and executives.

Nice to have - Experience with software composition analysis, dependency management, or security scanning tools. - Contributions to open-source projects.

Benefits and work setup Remote-first work with quarterly team off-sites. Benefits include equity, health coverage for employees and families, flexible time off, holidays and a winter shutdown, and paid parental leave.