Technical Support Specialist - German Fluency

Role overview Provide frontline technical support to customers using a connected operations platform that combines cloud software, hardware devices, and integrations. You’ll investigate routine and complex issues, coordinate with support colleagues and product or engineering teams, and help improve both customer outcomes and support practices. The position is remote for candidates based in the UK.

Responsibilities - Respond to customer requests by phone and email, serving as an initial contact for technical problems and escalations. - Troubleshoot issues involving software, devices, integrations, networking, cloud services, and IoT systems. - Work with support, engineering, and product colleagues to find and communicate effective resolutions. - Record solutions in knowledge resources, write technical guidance, and help less experienced support agents build their skills. - Spot recurring customer problems and recommend product or process improvements. - Explain technical issues clearly to both technical and non-technical audiences while managing multiple cases and priorities.

Requirements - Fluency in German and strong English communication skills. - At least three years of experience in technical product support or a specialist support role; SaaS, IoT, or networking experience is preferred. - A technical bachelor’s degree or higher, or equivalent practical experience. - Understanding of networking concepts such as TCP/IP, VPNs, and DNS, along with cloud architecture and hardware troubleshooting. - Experience resolving complex escalations and working across teams; ability to mentor colleagues or lead improvement initiatives. - Analytical, organized approach to troubleshooting, prioritizing cases, and meeting deadlines; foundational knowledge of artificial intelligence.

Nice to have - French fluency and general knowledge of electrical circuits, GPS, or telematics. - Familiarity with APIs, networking protocols, and diagnostic tools; scripting experience such as Python or Bash.

Benefits and work setup - Remote work is available to candidates based in the UK. The source also mentions professional development support, health coverage, and parental leave.