Technical Account Manager

Role overview Serve as the primary technical contact for a portfolio of customers, helping them get reliable value from connected hardware, software, and APIs. The role combines technical troubleshooting with relationship management, customer advocacy, and proactive planning, including support during critical operating periods and significant incidents.

Responsibilities - Build trusted relationships with customer technical stakeholders and internal account teams; understand customers’ operations and technical goals. - Investigate product issues across APIs, hardware, and software, and coordinate with relevant teams to resolve customer needs. - Guide customers toward effective implementations, identify ways to improve outcomes, and communicate the value achieved. - Manage customer expectations and communications when serving as the contact for significant incidents. - Keep customer interaction records current and contribute practices and knowledge that help the account management team grow. - Be available for occasional customer-site travel and some after-hours online support.

Requirements - Strong technical expertise and business judgment, with the ability to troubleshoot connected products and explain solutions clearly. - Fluent English communication skills for working with a diverse North American customer base. - Ability to build durable customer relationships and represent customer interests across teams. - A proactive, organized approach to managing customer needs, risks, and incident communications.

Benefits and work setup - Remote role for candidates residing in the United States, with stated exclusions for the San Francisco Bay, New York City, and Washington, D.C. metro areas. - The source describes professional development support, health coverage, and parental leave.