Enterprise Customer Success Manager II

Role overview This strategic customer success role partners with the largest fleet customers, serving as their long-term strategic advisor once services handoff is complete. The position is highly cross-functional, bridging Sales, Support, Sales Engineering, and Product teams. It is remote for candidates residing in the United States, excluding the San Francisco Bay, New York City, and Washington, D.C. metro areas.

Responsibilities - Own the long-term strategic relationship with the largest fleet customers after services handoff - Diagnose each customer's unique operational challenges and recommend platform strategies - Guide adoption and optimization across complex multi-stakeholder accounts - Coordinate across Sales, Support, Sales Engineering, and Product to deliver customer outcomes - Surface insights from strategic accounts back into product and go-to-market teams

Requirements - Significant experience in customer success, strategic account management, or enterprise consulting - Demonstrated ability to influence senior decision-makers at large organizations - Strong cross-functional collaboration skills across commercial and technical teams - Clear written and verbal communication for both executive and operational audiences - Comfort working independently in a remote, fast-paced environment

Nice to have - Experience working with large transportation, logistics, or commercial-fleet operators - Familiarity with telematics, video safety, equipment monitoring, or connected operations platforms