Enterprise Customer Success Manager

Role overview Own the post-implementation relationship with top enterprise customers based in Germany, helping them translate a connected-operations platform into measurable improvements across their fleets. The role sits at the intersection of Sales, Support, Sales Engineering, and Product, giving the right candidate broad exposure inside a hyper-growth software organization serving physical-operations industries.

Responsibilities - Pick up where the implementation team hands off, becoming the long-term partner for top enterprise accounts - Understand each customer's fleet and operational challenges, then advise on platform configuration tailored to their needs - Build and execute success plans that drive adoption, value realization, and renewal across large accounts - Coordinate cross-functionally with Sales, Support, Sales Engineering, and Product to unblock customer issues and feed insights back to the business - Travel up to 20% of the time to customer sites in Germany, the Netherlands, and the United Kingdom, including overnight stays

Requirements - Based in Germany, with the ability to travel up to 20% across Germany, the Netherlands, and the United Kingdom - Experience in customer success, account management, or a related post-sale role for enterprise software accounts - Strong cross-functional collaboration skills across Sales, Support, Sales Engineering, and Product - Comfort advising operational stakeholders, including those managing fleets and field operations - Excellent communication skills for handling customer calls, emails, and long-cycle engagements

Nice to have - Background working with transportation, logistics, construction, manufacturing, field services, or similar physical-operations industries - Prior experience supporting German-speaking enterprise customers

Benefits and work setup - Remote position based in Germany; relocation assistance is not provided