Enterprise Customer Success Manager

Role overview Drive multi-year transformations for mid-to-large enterprise accounts in the United States, helping operational leaders turn platform data into measurable safety, efficiency, and sustainability outcomes. The role partners closely with Sales, Support, Sales Engineering, Product, and internal leadership, and is a remote US-based customer success position on an enterprise software platform serving physical-operations industries.

Responsibilities - Take over from the implementation team and serve as the long-term strategic partner for mid-to-large enterprise accounts - Build multi-year success plans aligned with executive stakeholders and operational priorities - Translate platform data into measurable business outcomes for customers across safety, efficiency, and sustainability - Work cross-functionally with Sales, Support, Sales Engineering, Product, and internal leadership to ensure customer feedback shapes platform innovation - Drive adoption and value realization across complex enterprise environments with multiple business units

Requirements - Based in the United States in a remote-friendly location - Experience as a customer success manager or similar post-sale role for mid-to-large enterprise software accounts - Demonstrated ability to build multi-year success plans and align with executive stakeholders - Strong cross-functional collaboration skills across Sales, Support, Sales Engineering, and Product - Track record of turning customer data into measurable business outcomes

Nice to have - Background supporting enterprise customers in transportation, logistics, construction, manufacturing, field services, or similar physical-operations industries - Experience influencing product roadmaps through structured customer feedback programs