Enterprise Customer Success Manager

Role overview This enterprise customer success role partners with large strategic customers after implementation, helping them tailor an IoT-driven operations platform to their fleets and physical-asset workflows. The position works cross-functionally alongside Sales, Support, Sales Engineering, and Product, giving exposure to multiple sides of a fast-growing organization. The role is remote and open to candidates residing in Canada.

Responsibilities - Build long-term partnerships with top enterprise accounts after handoff from implementation - Understand each customer's fleet operations and unique operational challenges - Advise customers on how to customize and adopt the platform for their specific use cases - Coordinate with Sales, Support, Sales Engineering, and Product to resolve customer needs - Connect customer feedback and outcomes back into internal teams to improve the product experience

Requirements - Experience partnering with enterprise or large-scale B2B customers in a customer success, account management, or consulting capacity - Strong problem-solving skills and comfort working through complex operational scenarios - Ability to influence and advise senior stakeholders on technology adoption - Clear written and verbal communication skills for cross-functional coordination - Comfort working remotely and collaborating across distributed teams in a fast-paced environment

Nice to have - Background in industries that rely on physical operations such as transportation, logistics, construction, field services, agriculture, or manufacturing - Familiarity with IoT, telematics, video-based safety, or fleet management concepts