Senior Solution Architect (Marketing, Data360 or Agentforce Contact Center)

Role overview

Serve as a senior solution architect and trusted advisor for complex enterprise transformation programs. The role focuses on helping large customers realize business value from marketing technology, AI-enabled contact center capabilities, and unified customer data, while leading workstreams from discovery and solution design through delivery and adoption.

Responsibilities

- Advise business, technical, and executive stakeholders on platform strategy, solution options, and practical paths to business value. - Lead one or more workstreams within sophisticated enterprise engagements, owning key deliverables and coordinating contributors. - Facilitate workshops, explain complex concepts clearly, co-create a target vision, and secure customer alignment and acceptance. - Analyze requirements, risks, obstacles, and root causes, then define corrective actions and drive issues through resolution. - Manage expectations and negotiate solutions involving customers, internal teams, and third-party partners. - Review project direction, delivery approaches, and major artifacts to keep programs aligned, maintainable, and extensible.

Requirements

- For the senior level, at least 10 years of relevant experience delivering enterprise projects across complete software lifecycles. - Demonstrated success working with both agile and waterfall delivery methods. - Experience in at least one relevant industry such as product, automotive, consumer, or energy, with the ability to understand sector-specific business challenges. - Strong solution architecture, consulting, facilitation, presentation, communication, and stakeholder-management skills. - Ability to work effectively with product owners, process owners, technical teams, executives, and customer leadership. - Experience guiding emerging technologies, automation, or AI capabilities toward measurable delivery outcomes.

Benefits and work setup

The source lists a typical base salary range of $123,100–$227,000 annually, with possible eligibility for incentive compensation, equity, and benefits. Benefits may include time off, medical, dental, vision, mental-health support, parental leave, life and disability insurance, retirement savings, and employee stock purchasing.