Customer Success Manager- Core- Brasilia

Role overview Serve as the primary customer success contact for a small group of large, high-profile accounts. The role focuses on understanding customer goals and technical environments, coordinating success services, and helping customers improve the health, adoption, and value of their platform investments. It also involves keeping account teams aligned and guiding customers through product changes and high-priority incidents.

Responsibilities - Act as the technical and operational subject matter expert for assigned customer configurations and needs. - Coordinate delivery of contracted success services and maintain accountability for the customer experience, renewal, and expansion. - Build relationships with customer IT and business leaders, sponsors, decision-makers, and internal account teams. - Recommend relevant product features and release updates, while identifying adoption challenges and risks to customer implementations. - Conduct periodic reviews, assess trends, and provide tailored recommendations to support stability, performance, and enhancement. - Advocate for customers during urgent case triage and resolution, keeping expectations and communications clear.

Requirements - Strong customer focus, communication, collaboration, professionalism, and relationship-building skills. - Ability to learn new technologies quickly and explain how technical capabilities address customer business needs. - Ability to coordinate work across customers, account teams, partners, and other internal groups.

Nice to have - Deep familiarity with the relevant customer platform and its technical and operational configuration. - Experience supporting large enterprise customers, advising on adoption, and managing high-severity issue communications.

Benefits and work setup - The role is based in Brasilia. The listing describes benefits and resources intended to support employee well-being and work-life balance.