Customer Service Coordinator

Role overview

Coordinate day-to-day service for e-commerce fulfillment accounts, helping customers understand order and inventory status while keeping internal teams aligned on issues and expectations. The role combines customer communication, operational reporting, performance monitoring, and continuous-improvement support for logistics and fulfillment work.

Responsibilities

- Respond to customer questions and work with the customer success lead and internal specialists to resolve service issues. - Monitor account performance indicators, investigate causes of gaps, and track follow-up through resolution. - Process and review customer data, prepare reports, and respond to account-specific information requests. - Support monthly and quarterly account reviews by preparing relevant analysis and presentation materials. - Monitor quality and identify, quantify, and present opportunities to improve assigned accounts. - Assist with projects and improvement initiatives, including preparing supporting documents as needed.

Requirements

- Bachelor’s degree in business, logistics, transportation, or a related area. - At least two years of industry-related experience, including experience in fulfillment and logistics. - Strong written and verbal communication, planning, organization, interpersonal, and customer-service skills. - Analytical and problem-solving ability, including interpreting complex statistical information and paying close attention to detail. - Computer proficiency with Microsoft Office, including Excel, Word, Access, and PowerPoint. - Advanced working knowledge of the listed fulfillment, transportation, and account systems and statistical or transportation analysis tools.

Nice to have

- Experience creating and delivering effective presentations.

Benefits and work setup

- The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time; travel is not required. - The listing gives hourly pay of up to $25, based on experience, and describes medical, dental, vision, retirement savings, paid time off, holidays, and other employee benefits. Eligibility and plan terms apply.