Staff Forward Depolyed Engineer - Applied AI (Remote)

Role overview As a Staff Forward Deployed Engineer focused on applied AI, you’ll work directly with business and clinical teams to understand where manual work slows them down, then build and deliver tools that improve those workflows. You’ll support teams through adoption and turn successful solutions into reusable components, with privacy built into the design because the work touches mental health care.

Responsibilities - Observe workflows, interview team members, and use available data to identify problems worth solving. - Build and ship production tools that teams use regularly, then track their usage and impact. - Support teams until they can operate the tools independently, and apply lessons learned to reusable building blocks. - Use coding agents as part of daily development, specifying tasks and reviewing and testing their output. - Evaluate AI systems with test sets and other quality checks, while protecting sensitive information through practices such as masked or synthetic data.

Requirements - At least 8 years of experience delivering production software, with ownership of outcomes from start to finish. - A track record of shipping tools or products that customers or business teams use regularly, supported by usage measurement. - Experience understanding operational work through observation, interviews, or data before designing software. - Daily familiarity with coding agents and rigorous approaches to testing and evaluating AI output. - Ability to design software with privacy safeguards, including separating clinical information from operational tools.

Nice to have - Experience working directly with business teams or customers in a forward deployed engineering role. - Experience measuring software cost, usage, and impact with custom tracking systems. - Practical experience moving between language models while managing costs and maintaining quality. - Experience connecting AI tools to complex business systems with imperfect data or interfaces. - Experience coaching non-engineers to adopt or build software workflows independently.

Benefits and work setup The position is remote within the United States; hiring excludes Hawaii. Benefits listed for full-time employees include medical, dental, vision, life, disability, and flexible spending or health savings accounts; a 401(k); paid parental leave; employee assistance and wellness programs; and paid time off, including two company-wide shutdown weeks for most employees. A home office stipend and monthly internet or phone and wellness stipends are also offered.