UX Researcher

Role overview Research how users experience a digital player journey and turn evidence about their needs and behavior into product and design decisions. You’ll work closely with product, design, and data colleagues, combining interviews and usability studies with behavioral analysis to identify friction, test ideas, and guide improvements.

Responsibilities - Plan and conduct qualitative and quantitative studies, including interviews, surveys, usability tests, and diary studies. - Analyze product analytics, session recordings, heatmaps, and funnel data to find user difficulties and opportunities. - Compare competing sweepstakes casino experiences and identify patterns or gaps in the market. - Translate findings into user flows, wireframes, and low-to-mid fidelity prototypes using research and design tools. - Develop and maintain personas, journey maps, and mental models to inform product direction and prioritization. - Present clear, actionable findings to stakeholders and advocate for usability, accessibility, and user-centered practices.

Requirements - At least two years of hands-on UX research experience, with a portfolio or case studies showing how research influenced products. - Proficiency with Figma or Visily for flows, wireframes, and prototypes. - Experience with moderated and unmoderated interviews, usability testing, and surveys. - Familiarity with behavioral analytics tools such as Mixpanel, Hotjar, FullStory, or Google Analytics. - Ability to combine qualitative and quantitative evidence into prioritized insights and communicate it clearly to non-research audiences. - Comfortable using AI tools to support synthesis, interview preparation, and pattern finding; fluent English.

Nice to have Experience in online gaming, sweepstakes casino products, fintech, or consumer subscriptions; work in a fast-moving startup or scale-up; or knowledge of game mechanics, reward loops, or player psychology.

Benefits and work setup Remote work is offered, with working hours aligned to Central European Time; applicants should be within roughly four hours of that time zone. Listed benefits include unlimited paid time off, paid national holidays, and a company-provided MacBook where needed. The engagement is described as a flexible independent contractor arrangement.