Technical Account Manager, Ad Ops

Role overview

Own the technical relationship for a portfolio of digital advertising campaigns, helping clients launch reliably and meet delivery and performance goals. The work combines campaign monitoring, data analysis, troubleshooting, and clear communication with clients and internal teams.

Responsibilities

- Investigate campaign performance issues, including delivery gaps, frequency, publisher results, tracking-tag drop-offs, and reporting discrepancies. - Monitor campaign pacing and delivery against budgets and client goals, then identify where adjustments are needed. - Help clients install and maintain tracking codes across their websites, diagnosing problems when tracking fails. - Explain technical findings and recommended actions to clients and other stakeholders. - Share knowledge, provide training, and help develop consistent practices across the account support team.

Requirements

- A bachelor’s degree or equivalent practical experience, with at least three years in technical account management or campaign management; digital advertising experience is preferred. - Hands-on experience with a demand-side advertising platform, such as The Trade Desk, DV360, Xandr, or Amazon DSP. - Ability to interpret campaign data and product feeds using spreadsheets or other analysis tools. - Experience configuring or interpreting analytics data in Google Analytics. - Understanding of programmatic advertising concepts, including real-time bidding, tagging, and demand- and data-management platforms. - Strong written and verbal communication, sound technical judgment, and the ability to explain complex issues to non-technical audiences.

Nice to have

- Ability to read code or familiarity with HTML, JavaScript, or Python. - Experience supporting training, knowledge sharing, or campaign best practices.

Benefits and work setup

- Remote work from Mexico, supporting a team in the United States and collaborating across regions. - Training opportunities and access to a range of work tools. - Flexible working environment and a compensation package that includes a bonus system.