Freelance Customer Success Manager – Slovenian-Speaking

Role overview Provide project-based customer success support to Slovenian-speaking users of a software platform for sustainability and emissions data work. Assignments are expected to be flexible and irregular, with low hours after onboarding; the work centers on virtual training and helping customers through important data collection and reporting activities.

Responsibilities - Lead virtual sessions to help customers learn onboarding steps, data collection workflows, and reporting features. - Support customers during active data collection, answer questions, help maintain data quality, and encourage completion. - Serve as a point of contact for Slovenian-speaking users, particularly agricultural stakeholders, as they use the platform. - Share customer risks, engagement patterns, and product feedback with the internal customer success team.

Requirements - Native-level spoken and written Slovenian. - Professional proficiency in English for internal communication. - Experience in customer success, account management, or customer-facing operations, preferably in B2B software. - Confidence delivering virtual training through webinars, workshops, or screen sharing. - Strong organization, reliability, and ability to work independently with limited supervision.

Nice to have German language skills; familiarity with sustainability, carbon accounting, agricultural supply chains, data collection platforms, or survey and assessment tools.

Benefits and work setup This is freelance, project-based work rather than a full-time or part-time position. Work is flexible but hours may be low and irregular. The freelancer collaborates with a cross-functional team spanning customer success, sales, account management, and product expertise.