Senior Technical Account Manager

Role overview

Serve as a senior technical advisor and delivery lead for enterprise clients using a commerce platform. You will guide integrations, resolve complex issues, and identify ways to improve clients’ platform adoption and business outcomes, working across client success, product, and engineering teams. The role also includes mentoring peers and improving repeatable team workflows with data, automation, and AI tools.

Responsibilities

- Act as a regular point of contact for assigned clients, coordinate routine work, and help them get value from the platform. - Translate between client technical teams and internal teams to keep work aligned and moving. - Plan channel implementations around technical requirements and platform capabilities. - Review platform usage and recommend improvements to operational workflows, pricing, promotions, and optimization practices. - Coordinate resolution of complex technical problems and contribute to roadmap planning, feature adoption, and product feedback. - Use AI and automation for analysis, reviews, documentation, and recurring tasks; share effective practices and mentor less experienced account managers.

Requirements

- At least three years in technical account management, implementation, solutions engineering, or B2B SaaS e-commerce, or a marketplace role with a brand or retailer; the listing also calls for five or more years in technical account management, solutions engineering, or implementation. - Experience supporting enterprise or strategic clients through technical onboarding, integration, and ongoing optimization. - Strong understanding of APIs, data mapping, and product feed architecture. - Ability to manage technical projects, solve problems through root cause analysis, and communicate with technical and nontechnical stakeholders. - Experience with Salesforce, JIRA, or similar project tracking systems. - Experience applying AI tools to research, analysis, documentation, communication, or workflow improvement, with sound judgment about data security and accuracy.

Nice to have

- A bachelor's degree in a relevant or related discipline is preferred. - Experience with e-commerce or product data platforms and cross functional stakeholder environments.

Benefits and work setup

The position is remote first and includes medical, dental, and vision coverage, HSA contributions, a 6% retirement plan match, paid leave, caregiver leave, wellness support, and a monthly remote work internet stipend. The listed US base pay range is $65,000–$135,000, with a stated 10% discretionary bonus for non sales roles.