Senior Technical Account Manager

Role overview

Lead technical delivery and optimization for enterprise clients using a commerce platform. You’ll advise clients throughout implementation and ongoing operations, coordinate complex technical work across internal teams, and help clients get more value from the platform.

Responsibilities - Serve as a regular point of contact for assigned clients, coordinating day-to-day work and follow-through. - Plan channel implementations around client needs, technical requirements, and platform capabilities. - Review platform use and recommend operational or commercial improvements, including repricing and promotional planning. - Lead investigations and resolution of complex technical issues with product and engineering teams. - Support technical roadmaps, feature adoption, and client feedback loops. - Use AI tools and repeatable processes to improve analysis, documentation, and workflows; share effective practices and mentor other account managers.

Requirements - At least 3 years in technical account management, implementation, solutions engineering, or e-commerce in a B2B SaaS or marketplace setting; the listing also cites 5+ years in related technical roles. - Experience supporting enterprise or strategic clients through onboarding, integrations, and ongoing optimization. - Strong understanding of APIs, data mapping, and product feed architecture. - Ability to manage technical projects and communicate with technical and non-technical stakeholders. - Experience with Salesforce, JIRA, or similar work-tracking tools, plus strong root-cause problem solving. - Experience applying AI tools to research, analysis, documentation, automation, or decision-making, with sound judgment about accuracy and data security.

Nice to have - A relevant bachelor’s degree, e-commerce or product data platform experience, and experience working across functions and complex stakeholder groups.

Benefits and work setup - Remote-first setup, medical, dental, and vision coverage, an employer 401(k) match, paid leave, wellness days, caregiver leave, and a monthly internet stipend. - The source lists a U.S. base salary range of $65,000–$135,000 and a 10% discretionary bonus target; actual pay may vary by location and experience.