Support Engineer, SAP FICO (Evergreen)

Role overview Provide expert remote functional and technical support for mission-critical SAP applications covering Finance and Controlling, Treasury and Risk Management, and Financial Supply Chain Management. The role combines diagnostic depth, ABAP debug capability, and integration knowledge to develop, test, package, and deliver fixes in complex, highly configured client landscapes.

Responsibilities - Solve complex customer issues using methodical troubleshooting grounded in deep knowledge of SAP application functionality and technology. - Work closely with clients daily to understand needs, support business change, and deliver a high-quality customer experience. - Provide remote functional support, training, and best-practice guidance across multiple SAP FI/CO modules. - Develop application break/fixes for critical product defects and write scripts to identify and correct data issues. - Serve as a technical and functional advisor for one or more key assigned accounts. - Contribute to a 24x7x365 support organization, including flexible hours, evenings, weekends, and holidays as required. - Collaborate in a virtual team environment and help build knowledge-sharing methodologies and diagnostic tooling.

Requirements - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5+ years of relevant SAP experience with broad coverage of Finance and Controlling (FICO). - 5+ years of direct support experience for application end-users in a corporate environment. - Proven track record across several SAP implementation or upgrade projects, including full life-cycle configuration and administration. - Demonstrated ability to solve complex, cross-module problems, ideally within a support setting. - Fluency in both English and Portuguese.

Nice to have - Knowledge of Treasury and Risk Management (TRM), Financial Supply Chain Management (FSCM), and Asset Management. - Brazilian localization expertise, including Sped, ICMS/IPI, and NFe (Electronic Nota Fiscal) along with related technical notes. - Country-specific solutions knowledge and international experience across multiple regions. - A consulting background and exposure to global or localization-heavy implementations.

Benefits and work setup - Remote position based in Brazil, with on-call responsibilities and flexible hours tied to a 24x7x365 global support model.