Onboarding Specialist Americas

Role overview Manage onboarding for employees hired across multiple countries, guiding clients and new hires from case initiation through the first day. The work blends careful document and contract administration with client advice, coordination across internal teams, and early resolution of country-specific requirements or delays.

Responsibilities - Coordinate concurrent onboarding cases from intake through start date, keeping clients and employees informed about documents, timelines, and next steps. - Check employee records and required documents for completeness, accuracy, and compliance. - Prepare contracts from approved templates and coordinate review, signatures, and amendments. - Arrange local onboarding steps where applicable, such as medical checks, work authorization, visas, and tax forms. - Work with payroll, benefits, legal, finance, and client success colleagues to prepare employee setup on time. - Track outstanding actions, flag risks early, maintain accurate records, and suggest improvements to workflows and onboarding materials.

Requirements - At least two years of experience in employee onboarding, HR administration, global mobility, payroll operations, or a similar client-facing role. - Professional fluency in written and spoken English. - Understanding of onboarding processes and local employment requirements, including contracts, documentation, benefits enrollment, and compliance. - Strong attention to detail, organization, and ability to manage several deadlines and stakeholders at once. - Customer-focused communication, sound judgment, and confidence explaining complex processes and escalating risks. - Familiarity with HRIS, CRM, ticketing, or collaboration tools; care in handling confidential information. - Based in Latin America.

Nice to have - Experience supporting onboarding in several countries, especially in global employment, EOR/PEO, payroll, or HR technology. - Familiarity with HubSpot or Confluence.

Benefits and work setup - Remote-first or hybrid arrangement, with asynchronous work and the option to work abroad for short periods. - Competitive salary, growth opportunities, and necessary work equipment provided.