Seasonal Customer Love Associate - (Remote - TX based)

Role overview Provide helpful, personable support to shoppers in a seasonal, part-time customer service role. You’ll answer questions across digital service channels, help customers choose products, and resolve order-related issues while sharing useful feedback with internal teams.

Responsibilities - Respond to customers through email, text, chat, and other service channels with care and clear communication. - Help shoppers find suitable items, offering product guidance and a friendly, personalized experience. - Explain and follow shipping, fulfillment, and return procedures to help resolve order questions efficiently. - Meet service and case-volume goals while managing multiple requests and deadlines. - Pass customer and product feedback to teams such as merchandising, operations, and product development. - Learn how different parts of the business work and adapt as priorities change.

Requirements - Strong written communication and a customer-first approach across digital channels. - Empathy, patience, sound judgment, and composure when applying policies or handling difficult interactions. - Organization and time-management skills, with the ability to juggle cases and meet deadlines. - A focused, dependable work style and flexibility in a changing environment. - Part-time availability of 8–29 hours per week, including flexibility for evening, weekend, and holiday shifts.

Nice to have - Previous experience supporting customers for an online retailer. - Familiarity with customer service software and Google productivity tools.

Benefits and work setup - Seasonal position with part-time hours; strong performers may be considered for an extension or permanent opening, depending on business needs. - Listed pay is $17.60–$18.65 per hour, with final compensation based on factors such as experience, skills, and location. A discretionary bonus may be available. - Eligible employees may receive medical, dental, and vision coverage, commuter support, paid time off, retirement savings options, fertility support, clothing discounts, and other perks.