Theater Account Provisioning Specialist — Federal Health IT

Role overview Help healthcare personnel in operational environments obtain accurate, timely access to essential clinical systems. You will manage account requests from intake through completion, checking authorization and role requirements, applying approved access controls, and coordinating with users and support teams when requests need clarification or escalation. This is a full-time remote position based in the United States and requires an active Secret security clearance.

Responsibilities - Track assigned access requests through fulfillment or appropriate resolution. - Check requests against role definitions and verify required training, approvals, and other prerequisites. - Create or update accounts according to approved procedures and access controls. - Confirm completed access, notify users of status, and keep request records accurate. - Record approval delays, unsupported requests, outages, and other blockers; escalate exceptions to the appropriate teams. - Meet established processing timelines and operational performance expectations.

Requirements - At least two years of account or identity provisioning experience in a federal defense-related technology environment. - Working knowledge of roles and access prerequisites for specialized military healthcare applications. - Hands-on experience processing account access requests in ServiceNow. - Active U.S. Government Secret security clearance.

Nice to have - Experience supporting healthcare IT in theater or deployed military settings. - Experience processing government system access-authorization documentation.

Benefits and work setup - Remote work within the United States. - Benefits include medical, dental, vision, life, and disability coverage; paid time off and holidays; and a 401(k) match of 100% up to 6%. - Professional certification support, career development, home-office support, and a fitness and wellness reimbursement are also offered.