Field Service Representative / Trainer — Military Health IT (JOMIS)

Role overview Help military medical personnel use theater healthcare systems through a combination of functional instruction, user support, and field operations. You’ll support users during training, system fielding, exercises, and deployments, resolving application issues and helping maintain service in low-connectivity settings.

Responsibilities - Deliver onsite and remote training, coaching, and refreshers, including support after personnel or unit rotations. - Prepare training equipment and assist users during exercises, fielding, and operational deployments. - Take ownership of escalated application issues at sites with limited local IT support and coordinate fixes with technical teams. - Help maintain application support when connections are disconnected, intermittent, or limited. - Share recurring issues with engineering, support, and vendor teams to aid resolution. - Provide system-administrator instruction and additional field coverage as operational needs change.

Requirements - At least three years supporting JOMIS or theater medical systems, such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater. - Instructor qualification and ability to deliver structured formal training. - Active U.S. Government Secret clearance. - Ability and willingness to travel extensively and deploy domestically and internationally, including shipboard and austere locations.

Nice to have - Military medical or military healthcare operations experience. - Experience or qualifications across multiple JOMIS applications, or experience with ServiceNow Mobile Offline.

Benefits and work setup - Remote U.S. home station with extensive travel; assignments may involve military installations, overseas and shipboard locations, exercises, and extended time away. - Eligible benefits include certification and career development support, a 401(k) match up to 6%, health and disability coverage, paid leave and holidays, home-office support, and wellness reimbursement.