Remote job
Enterprise Account Provisioning Specialist — Federal Health IT
Job details
About this role
Role overview
Manage user account and access requests across enterprise healthcare technology systems in a remote U.S. role. You will help authorized personnel obtain the access they need by following approval procedures, maintaining accurate records, and coordinating provisioning work across applications and reviewers.
Responsibilities
- Process standard and complex account requests from intake through authorized account creation, updates, and closure. - Verify identity details and access prerequisites, apply approved roles, and coordinate changes across enterprise applications. - Route clinical, privileged, and sensitive access requests to the appropriate reviewers, and document required approvals before provisioning. - Check completed changes, communicate outcomes, and keep accurate records and closure documentation. - Maintain cross-application role mappings and access records, and carry out recurring account maintenance. - Track request cycle times, delays, and dependencies; summarize activity to support operational reporting and service improvements. - Identify opportunities to simplify repeatable work and support approved automation while following access controls and manual procedures.
Requirements
- At least 2 years of professional experience in high-volume account provisioning or identity and access management operations. - Professional experience using ServiceNow to manage account or access requests. - Eligibility for a Tier 3 investigation under applicable federal personnel-vetting requirements.
Nice to have
- Experience managing healthcare application roles, position-based access, and user permissions across enterprise systems. - Familiarity with provisioning in healthcare operations, field support, or other regulated environments. - Experience supporting approved provisioning automation or workflow improvements.
Benefits and work setup
- Remote work in the United States, with home-office support, paid time off and holidays, professional development and certification opportunities, retirement plan matching, health and insurance options, and wellness reimbursement. Benefits depend on plan terms and eligibility.