Deputy Program Manager — Federal Health IT Operations

Role overview

Coordinate daily operations for a complex federal health IT program, keeping teams, staffing, schedules, and service commitments aligned. You will partner with program leadership to resolve competing priorities and sustain continuity across clinical, training, field, and technical work.

Responsibilities

- Lead day-to-day operations across multiple service delivery teams. - Coordinate schedules and priorities for training, field work, military exercises, and ongoing services. - Manage workforce capacity and resources to support readiness and continuity. - Resolve scheduling conflicts, staffing constraints, and competing operational demands. - Arrange supplemental staffing or surge support as mission needs change, within authorized work requirements. - Lead weekly operational and monthly service reviews, sharing progress, risks, and priorities with leadership. - Support the Program Manager and maintain continuity when acting on their behalf.

Requirements

- At least eight years of service management or operations leadership experience supporting Department of Defense programs. - ITIL 4 Foundation certification. - Active U.S. Government Secret clearance.

Nice to have

- ITIL 4 Managing Professional or PMP certification. - Experience with ServiceNow Field Service Management. - Experience coordinating schedules and resources across globally distributed teams.

Benefits and work setup

Remote within the United States, with preference for candidates in the National Capital Region. Benefits include professional development support, career opportunities, a 401(k) match up to 6%, medical and insurance coverage, paid time off and holidays, home-office support, wellness reimbursement, and team events. Eligibility and plan terms apply.