Principal Implementation Success Partner

Role overview

Lead complex, enterprise-scale software deployments for hospital customers, guiding work from project kickoff through go-live and helping teams achieve measurable operational value. The role centers on patient care coordination and requires close partnership with clinical, operational, technical, and executive stakeholders. Strong perioperative and pre-admission testing expertise helps turn hospital needs into workable processes and sustained adoption.

Responsibilities

- Plan and manage timelines for multi-module deployments, coordinating milestones, dependencies, and deliverables across the full implementation lifecycle. - Work with data integration, clinical operations, and product specialists to resolve deployment needs and deliver customer value. - Gather evolving requirements from hospital teams and translate them into practical implementation approaches. - Build support for workflow changes and tool adoption among frontline users, surgeons, executives, and other stakeholders. - Manage customer relationships across organizational levels, identify project risks, and drive issues to resolution. - Lead complex, matrixed teams, identify process gaps, and establish structured improvements.

Requirements

- 8 or more years of project or program management experience involving enterprise SaaS implementations and technical and business requirements. - At least 8 years in healthcare consulting, digital health, or a health system, including 5 or more years managing cross-functional project lifecycles. - Experience delivering complex implementations in provider settings, such as hospital systems or EHR programs, with strong analytical skills. - Deep knowledge of pre-admission testing and perioperative workflows, metrics, challenges, and operational needs. - Strong communication and influencing skills, with the ability to work with hospital leaders and surgeons. - Comfort with data validation dashboards, interpreting Java or SQL code, and advanced spreadsheet functions; able to travel up to 25–50%.

Nice to have

- Experience writing SQL queries, working with Epic or Cerner EHR systems, or partnering with clinical and process consultants. - PMP certification.

Benefits and work setup

The stated salary range is $150,000–$190,000. The listed rewards include open paid time off, paid parental leave, professional development, wellness and technology stipends, referral bonuses, and stock options.