Software Engineer II

Role overview Build and operate backend services and software agents for AI-supported phone and chat experiences. The work spans system design, implementation, testing, deployment, and production support, with collaboration across engineering and partner teams to keep communication platforms reliable and scalable.

Responsibilities - Develop and maintain backend services and APIs using .NET and TypeScript. - Build and improve software agents that support phone and chat interactions. - Own solutions from technical design through release and ongoing production support. - Work with other teams to integrate agent capabilities into existing systems and contribute to architecture decisions. - Review code, troubleshoot production issues, and improve service quality, performance, reliability, and observability. - Share engineering guidance and practices with less experienced colleagues.

Requirements - At least four years of professional software development experience after graduation. - Strong proficiency in .NET and TypeScript or Node.js. - Understanding of backend development, API design, distributed systems, and GraphQL. - Experience delivering production software with growing ownership and complexity. - Ability to investigate and support live applications, write maintainable tested code, and review others’ work. - Clear communication and collaboration across engineering and other teams.

Nice to have - Experience with agent platforms, conversational AI, IVR or intelligent virtual assistants, or contact center technology. - Cloud, containerization, AI or machine learning application, or highly available service experience. - Experience mentoring engineers.

Benefits and work setup Eligible employees may receive health benefits, retirement savings, paid time off, and other benefits. The role may include an on-call rotation, including nights or weekends, with scheduling based on team needs.