Consultant, Patient Experience

Role overview

Lead consulting engagements that help healthcare organizations improve patient experience and connect those improvements to broader quality and operational goals. You’ll turn patient experience data and other evidence into practical strategies, working with senior executives, boards, clinical teams, and internal specialists. The work combines analysis, executive advising, facilitation, change enablement, and development of consulting offerings.

Responsibilities - Lead patient experience assessments and consulting projects, shaping recommendations into actionable roadmaps. - Synthesize quantitative and qualitative healthcare data into clear executive presentations and improvement priorities. - Advise senior leaders and clinical stakeholders, building trust across different levels of an organization. - Facilitate executive workshops and train providers, staff, and leaders to support change and build capability. - Identify additional client needs and collaborate with colleagues on solutions and account growth. - Contribute to new consulting methods, tools, and offerings while managing delivery quality and utilization targets.

Requirements - At least five years of relevant healthcare experience. - Ability to translate analytics and patient experience findings into strategy and practical execution plans. - Credibility with executive, board, and clinical audiences, supported by strong presentation and facilitation skills. - Experience leading complex client engagements and coordinating expertise across teams. - Strong communication and relationship-building skills, with initiative in managing outcomes and priorities.

Benefits and work setup - The role is exempt from the organization’s office attendance model and is described as remote. - The stated U.S. base pay range is $105,000–$127,500 per year; actual offers may vary by location, relevant skills, education, and experience. A sign-on bonus or restricted stock units may be included. - Full-time benefits include medical, dental, vision, life and disability coverage, retirement plan matching, paid time off, wellness reimbursement, mental health benefits, and an experience bonus. Variable allowances may also cover wellness, meals, or transportation.