Senior Technical Success Manager (Australia or Japan)

Role overview Lead technical success for strategic customers across the Asia-Pacific region, helping them deploy, operate, and scale data infrastructure in production. As the first regional hire in this function, you’ll own ongoing customer relationships while also supporting evaluations, partners, and technical questions during APAC hours.

Responsibilities - Serve as the primary technical contact for major regional accounts from onboarding through production growth. - Run customer health checks and architecture reviews, identify risks, and surface opportunities to expand usage. - Work hands-on with engineering teams on deployment, configuration, and performance tuning in managed cloud and self-hosted Kubernetes environments. - Resolve first-line technical questions in regional hours and provide clear diagnostics when escalating complex issues. - Align engineering, IT, and security stakeholders on scope, priorities, and delivery expectations. - Support technical evaluations, proofs of concept, and partner teams; share regional customer feedback with product and engineering groups.

Requirements - At least six years in a customer-facing technical role at an AI, data, or database infrastructure organization. - Practical experience with Kubernetes, Terraform, and at least one major cloud platform: AWS, GCP, or Azure. - Ability to investigate memory, performance, and scaling issues independently. - Experience supporting technical evaluations as well as long-term customer relationships. - Confidence working with enterprise engineering, IT, and security stakeholders, including setting clear boundaries on requests. - Based in APAC, preferably Australia, with strong English communication and availability for occasional calls outside local hours. - Self-directed approach suited to building a regional function with distributed colleagues.

Nice to have - Production experience with vector search, search engines, retrieval-augmented generation, or agent-based AI applications. - Experience as an early regional hire at a startup or scale-up.

Benefits and work setup - Remote-first, flexible, asynchronous working environment with an international team. - Competitive salary, additional perks, and choice of laptop equipment. - High ownership and an engineering-led open-source environment.