Customer Education Manager

Role overview Create and lead a customer education program that helps users learn a technical software product, complete onboarding, and adopt more of its capabilities. You will own the academy’s strategy and learning experience from discovery through launch and ongoing improvement, working with Customer Success, Support, Product, Marketing, and technical contributors. The role combines program building, instructional design, content operations, and measurement.

Responsibilities - Set the education roadmap around customer needs, product priorities, and opportunities to improve onboarding and adoption. - Own the academy platform, course structure, learner journey, learning paths, and certification programs. - Turn product expertise and industry practices into accurate, accessible courses; coordinate contributors, production, and review. - Integrate learning into onboarding, product releases, and ongoing customer engagement. - Gather customer feedback and use learner analytics and product usage to improve, expand, or retire learning resources. - Establish repeatable processes for content creation, maintenance, and localization, coordinating with help, community, and technical teams.

Requirements - Experience building or improving customer education for B2B software, with evidence of delivering results from strategy. - Strong ownership and judgment, including prioritization, contributor coordination, and independent delivery. - Practical understanding of learning platforms, instructional design, and adult learning; able to create and improve learning experiences directly. - Clear communication and an analytical, experimental approach, with comfort making progress when information is incomplete.

Nice to have - Experience launching or scaling academies, certifications, or multilingual learning programs. - Experience supporting technical or engineering learners, or familiarity with CAD tools and solar workflows. - Familiarity with learning management and course-authoring tools, customer relationship or success platforms, and AI-assisted content workflows. - Recent use of AI authoring tools to improve course creation.

Benefits and work setup - The listing gives salary ranges of €46,400–€66,700 gross per year in Lithuania and €43,100–€62,000 in Spain. - Listed offerings include summer half-days, additional paid leave for occasions such as birthdays and volunteering, training, and a full onboarding program. Employment-related visa sponsorship or transfer is unavailable.