Client Solutions Specialist

Role overview

Provide front-line support to patients and other stakeholders using a specialized sexual health service. The role focuses on resolving questions with care, keeping people informed about next steps, and helping the clinical team deliver a reliable, affirming experience. This is a full-time, six-month contract, remote within Canada, with a weekday schedule aligned to Mountain or Pacific Time.

Responsibilities - Respond to support requests promptly, resolving questions or routing complex issues to the right team. - Speak with patients and stakeholders by phone and maintain clear, considerate communication with clinical colleagues. - Record interactions and outcomes accurately so other team members can continue support effectively. - Follow established procedures and privacy and healthcare compliance requirements. - Share recurring points of friction, communicate blockers, and collaborate with teammates on common issues. - Help maintain procedures, help articles, response templates, and team initiatives; participate in training.

Requirements - High school diploma or equivalent; further education or relevant certification is a plus. - Strong written and verbal communication, including the ability to handle patient conversations with empathy and clarity. - Sound judgment about when to resolve a question and when to escalate it. - Careful documentation habits and the ability to follow procedures in a healthcare setting. - Collaborative approach, reliable communication, and willingness to learn service processes.

Benefits and work setup

The position is remote across Canada and runs Monday to Friday, 9 a.m.–5 p.m. Mountain or Pacific Time. The listing describes a six-month, full-time contract. The source also outlines paid leave, health coverage, mental health support, professional development funding, and inclusive workplace programs for eligible permanent roles; it does not establish that these apply to this contract.