Customer Support Specialist with Japanese

Role overview A customer support specialist fluent in Japanese is needed to handle inquiries for a FinTech-related service on a JST-aligned schedule. The role is long-term and fixed-schedule, focused on email, chat, and contact-form support, with light administrative work and content-maintenance duties connected to a partner trading platform.

Responsibilities - Respond to client inquiries, requests, and complaints in Japanese via email, chat, and contact forms. - Prepare detailed, content-rich responses following process-specific manuals. - Handle administrative tasks such as customer registration and keeping communication records up to date. - Test new products and features before release and review Japanese translations for quality. - Maintain FAQs, news content, and chatbot answers, and help fine-tune automated replies. - Escalate issues, errors, or emergencies such as server downtime or failed transactions to the team lead or relevant department, and reproduce reported issues on the trading platform when needed.

Requirements - Native-level Japanese (N1) with strong written communication skills. - English at minimum B2 for cross-team communication. - Some prior customer service experience. - Comfortable working JST hours, Monday to Friday 9:00–17:00, on a long-term, fixed basis. - Solid computer literacy and a proactive, can-do attitude. - Clear, empathetic communication style with both clients and colleagues.

Nice to have - Willingness to learn trading platforms and use AI tools to speed up routine work. - Experience working in multicultural, remote teams.