Customer Success Engineer EMEA

Role overview This is a customer-facing technical role focused on helping enterprise software development teams adopt and get value from a portfolio of developer tooling products. The position partners closely with sales and engineering to build deep technical relationships with strategic accounts and grow long-term partnerships across the EMEA region.

Responsibilities - Partner with account executives to drive adoption of the product suite, including architecture guidance, whiteboarding sessions, and help overcoming technical and cultural barriers. - Manage the technical relationship for a portfolio of accounts, co-authoring and executing account strategies with the broader account team. - Serve as the customer advocate inside the organization, representing account feedback to support, product engineering, and other internal teams. - Recommend product enhancements and help product teams evaluate new ideas with the customer portfolio. - Act as a trusted technical advisor, staying current on industry trends and shaping short- and long-term account plans that support expansion.

Requirements - Proven background in technical consulting, technical customer success, or another customer-facing technical role. - Broad hands-on experience in software development, QA, IT, DevOps, ML, or related disciplines, ideally across multiple fields. - Practical knowledge of AI and large language models applied to software development. - Strong written and verbal communication in English plus the local language of the office, with confident presentation skills. - Ability to translate technical concepts for audiences of varied backgrounds and to navigate fast-paced, dynamic environments. - Collaborative mindset, self-direction, resourcefulness, and willingness to travel roughly 25% of the time.

Nice to have - Experience working with or inside large software development organizations.

Benefits and work setup - Flexible work location, with the option to work from home or the office and spend up to 30 days per year working remotely from abroad. - Competitive base salary, additional time off, and a medical insurance allowance for peace of mind. - Learning and development support, including conferences, courses, and language classes. - Relocation assistance, lunch or a meal allowance on workdays, mental health support, and a sports or gym benefit. - Inclusive, equal-opportunity workplace with internal events and team gatherings. Some benefits may vary by location.