Remote job
Technical Account Manager
Job details
About this role
Role overview
Serve as a strategic technical advisor to enterprise customers, helping them get lasting value, resilience, and performance from business-critical infrastructure. Partner with customer infrastructure leaders and internal service, engineering, and sales teams to guide technology roadmaps, assess system health, and support platform adoption and modernization.
Responsibilities
- Develop lifecycle plans and technical roadmaps aligned with customer priorities and infrastructure needs. - Review infrastructure health, capacity trends, and technical risks; recommend actions to improve availability, resilience, performance, and disaster recovery readiness. - Guide customers in adopting platform capabilities and modernizing infrastructure to improve efficiency and scalability. - Advise customer leaders during technical reviews and collaborate with internal teams to address complex infrastructure challenges. - Analyze telemetry and dependencies across operating systems, virtualization, networking, and multi-vendor environments to shape practical recommendations.
Requirements
- Eight or more years in enterprise infrastructure, technical account management, consulting, solutions architecture, or a related technical role. - Experience supporting complex infrastructure and business-critical workloads, including strategic technical guidance, health assessments, and lifecycle planning. - Deep knowledge of enterprise storage, including SAN/NAS, object storage, high availability, and performance optimization; experience with comparable enterprise platforms is relevant. - Ability to assess telemetry, technical risks, and dependencies across infrastructure components and vendors. - Strong communication and stakeholder skills, with the ability to turn complex technical findings into clear actions for technical and business leaders. - Experience applying AI tools, automation, or analytics to improve technical insight, efficiency, or customer outcomes.
Benefits and work setup
The role is listed as remote. The stated annual base salary range is $107,000–$183,000, with possible incentive pay or equity. The organization describes flexible time off, wellness resources, and company-sponsored team events.