Designated Services Engineer, Portworx

Role overview This customer-facing technical support role helps organizations run containerized workloads across public, private, and hybrid cloud environments. It combines hands-on deployment guidance with investigation of complex software, storage, and infrastructure incidents, working across the customer lifecycle from early trials to production operations.

Responsibilities - Troubleshoot and support large-scale container platform deployments to improve availability and workload reliability. - Investigate, reproduce, and resolve issues across application, storage, and cloud infrastructure layers, using logs and customer workflows to identify causes. - Coordinate with product engineering to isolate edge cases, develop useful reproductions, and drive durable fixes. - Provide technical guidance during evaluations, initial installations, and production expansions. - Write customer-facing and internal troubleshooting guides, knowledge articles, and FAQs based on support cases.

Requirements - Two to four years of experience in customer-facing technical support or site reliability engineering. - Practical troubleshooting experience with container orchestration platforms and at least one major public cloud environment. - Hands-on experience with infrastructure as code or automation tools used to deploy and manage software environments. - Ability to diagnose distributed-system problems, prioritize escalations, and collaborate effectively with engineering teams. - Strong communication skills, including explaining complex technical issues to varied audiences across support channels.

Benefits and work setup The role is primarily office-based, with an expectation to work from the Santa Clara office. The listed annual base salary range is $138,000–$207,000; the position may also include incentive pay or equity. Benefits described include flexible time off, wellness resources, and team events.