Customer Support Reps - AI Training - Washington DC, US

Role overview Apply customer service expertise to task-based work evaluating and improving AI support systems. Following a short skills assessment, successful applicants may be invited to review AI responses, create realistic test cases, and assess support materials for quality.

Responsibilities - Rate generated customer support replies for accuracy, usefulness, clarity, and consistency of voice. - Create sample tickets and conversation paths that test challenging, emotional, or complex customer situations. - Review AI-created FAQs and reply templates for correctness and customer-friendly instructions. - Label responses for empathy, professionalism, and other tone characteristics. - Compare model outputs with support quality standards and identify problems.

Requirements - Background in high-volume customer support, technical support, or client success. - Excellent written English and the ability to adjust communication style for different audiences. - Experience de-escalating difficult conversations and explaining technical or billing troubleshooting step by step. - Strong typing speed and ability to locate accurate information efficiently. - Careful judgment of factual accuracy, logic, and tone. - A payment account to receive earnings for completed tasks.

Nice to have - Multilingual ability, particularly for evaluating translations and localized customer support. - Experience with helpdesk or CRM software, communication and ticketing tools, or knowledge platforms. Examples include Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, Slack, Teams, Confluence, Notion, and Guru.

Benefits and work setup Assignments are flexible and remote, with hourly task payments advertised up to $30. Be prepared for some assignments to take an uninterrupted hour, although many are shorter. Applicants first complete a 10–15 minute suitability assessment.