Customer Support Reps - AI Training - Valencia, Spain

Role overview Use customer service expertise to help assess and improve AI support systems through paid, task-based work. After a short skills assessment, successful applicants may be invited to review model responses, create test interactions, and check support content for quality.

Responsibilities - Judge AI-generated support replies for accuracy, clarity, helpfulness, and appropriate tone. - Build realistic customer scenarios, including difficult or unusual cases, to test how a model responds. - Review generated FAQs and response templates for technical correctness and ease of use. - Label responses for empathy, professionalism, and other tone qualities. - Check outputs against customer support quality standards and flag issues.

Requirements - Experience in high-volume customer support, technical support, or client success. - Excellent written English, with the ability to adapt tone and explain information clearly. - Skill in calming tense interactions and giving step-by-step guidance on technical or billing problems. - Fast, accurate typing and the ability to find information across multiple sources. - Strong attention to factual accuracy, logic, and tone. - A payment account for receiving task earnings.

Nice to have - Additional language skills, especially for assessing localized support or translations. - Familiarity with customer service platforms, team communication tools, and knowledge bases, such as Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, Slack, Teams, Confluence, Notion, or Guru.

Benefits and work setup Work is flexible and remote, with tasks paid by the hour; advertised rates may reach $30 per hour. Some tasks require an uninterrupted hour, though shorter assignments may also be available. A 10–15 minute assessment is part of the selection process.