Customer Support Reps - AI Training - Sheffield, UK

Role overview Use hands-on customer support experience to help improve AI systems through paid evaluation and training tasks. The work centers on testing automated service conversations and checking that generated answers and help content are accurate, useful, and appropriately empathetic. A short skills test precedes an invitation to take part.

Responsibilities - Evaluate automated support messages for factual accuracy, helpfulness, clarity, and tone. - Create realistic support cases and conversation examples, including difficult customer interactions. - Review generated FAQs and response templates for correctness and clear instructions. - Label sentiment and identify whether model responses feel professional, empathetic, or robotic. - Apply support quality criteria to AI outputs and flag issues in reasoning or wording.

Requirements - Professional experience in a high-volume support, technical support, or client success position. - Strong written English and the ability to adjust communication to the customer and situation. - Proven de-escalation and step-by-step troubleshooting skills for technical or billing matters. - Efficient typing and ability to search across information sources for reliable answers. - Close attention to small errors in tone, logic, and facts. - PayPal account to receive payments.

Nice to have - Fluency in other languages for reviewing translations and localized customer support. - Experience with helpdesk or CRM systems, team communication platforms, and internal knowledge management tools.

Benefits and work setup The source describes flexible, remote participation with paid tasks offered according to project demand. Some tasks may pay up to $30 per hour, though rates vary; certain assignments require an uninterrupted hour and many are shorter. Applicants complete a short assessment before being invited to participate.