Customer Support Reps - AI Training - San Francisco, US

Role overview Use practical customer service experience to help train and assess AI systems. Work is task based and focuses on checking support conversations, guidance, and knowledge content for accuracy, clarity, and an appropriate customer focused tone. Candidates complete a short skills assessment before being invited to take paid tasks.

Responsibilities - Review AI drafted support replies for factual accuracy, usefulness, and consistency of tone. - Create sample customer inquiries and conversations, including challenging or sensitive cases, to assess how AI responds. - Check generated FAQs and reusable support messages for correctness and ease of use. - Label responses for qualities such as empathy, professionalism, and naturalness. - Assess outputs against customer support quality standards and identify issues in reasoning or wording.

Requirements - Several years of experience in high volume customer support, technical support, or client success. - Strong written English and an ability to adapt wording for different customers with clarity and empathy. - Experience calming difficult interactions and explaining technical or billing troubleshooting step by step. - Fast, accurate work across multiple information sources, with close attention to factual and tonal details. - A PayPal account to receive task payments. - Experience with common helpdesk or CRM platforms and internal documentation tools.

Nice to have - Additional language skills, particularly for reviewing translated or localized support. - Familiarity with tools such as Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, Slack, Microsoft Teams, Confluence, Notion, or Guru.

Benefits and work setup Tasks are paid, with rates listed by researchers reaching up to $30 per hour; actual task availability and pay may vary. Some assignments require an uninterrupted hour, while many are shorter. Work is described as flexible and can be completed from home.