Customer Support Reps - AI Training - Portland, US

Role overview Use customer service experience to help train and assess AI systems through paid, task-based work. Assignments may involve reviewing support conversations, creating test scenarios, and improving customer-facing guidance. A short skills assessment is part of the selection process; successful applicants can then take on available tasks.

Responsibilities - Assess AI-written support replies for accuracy, usefulness, and consistency of tone. - Draft realistic customer tickets and conversation scenarios, including difficult or unusual cases. - Review generated help articles and response templates for clarity and technical correctness. - Label tone and sentiment, noting when language feels empathetic, professional, or robotic. - Compare responses with customer support quality standards and identify errors.

Requirements - Professional experience in high-volume customer support, technical support, or client success. - Strong written English and the ability to adapt clarity and tone to different customer needs. - Skill in calming difficult interactions and explaining technical or billing solutions step by step. - Fast, accurate typing and confidence finding information across multiple sources. - Careful judgment when spotting factual, logical, or tonal issues. - A PayPal account to receive task payments.

Nice to have - Additional language skills, particularly for reviewing translations and localized support. - Familiarity with customer service platforms such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; team communication tools; and knowledge bases such as Confluence, Notion, or Guru.

Benefits and work setup Tasks are flexible and remote, with some requiring an uninterrupted hour; many are shorter. Task pay varies, with some researchers offering up to $30 per hour. A 10–15 minute assessment is used to evaluate suitability.