Customer Support Reps - AI Training - Newcastle upon Tyne, UK

Role overview Use hands-on customer service experience to help train and assess AI support systems. Work is task-based: you may review generated replies, create test interactions, and check support content against professional service standards. An assessment is required before joining the paid task pool.

Responsibilities - Judge AI-written support replies for accuracy, clarity, helpfulness, and consistency of tone. - Create realistic support scenarios, including difficult, unusual, or technically complex customer cases. - Review generated help articles and response templates for correctness and ease of use. - Label the sentiment and empathy of responses, noting when language sounds unprofessional or robotic. - Compare model outputs with support quality standards and identify subtle factual or logical errors.

Requirements - Experience in a high-volume customer support, technical support, or client success role. - Strong written English, with the ability to adjust clarity and empathy for different customer situations. - Skill in calming difficult interactions and explaining technical or billing troubleshooting step by step. - Fast, accurate typing and the ability to find answers across multiple information sources. - Careful attention to factual accuracy, logic, and tone. - A PayPal account to receive task payments.

Nice to have - Additional language skills, especially for reviewing translations and localized customer support. - Experience with helpdesk or CRM platforms such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; team messaging and documentation tools are also relevant.

Benefits and work setup Tasks are paid, with rates varying by assignment; the source says some research tasks may pay up to $30 per hour. Be prepared for occasional tasks requiring an uninterrupted hour, although many are shorter. Work is described as flexible and remote, subject to passing a brief skills assessment.